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L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: VoIP/Call Manager Engineer

Job Code: CIP2

Job Location: Salt Lake City, UT

Job Schedule: 9/80

Clearance Requirement: Active Secret Clearance

L3Harris is seeking an experienced VoIP/Call Manager Engineer to join our team supporting a collateral classified environment. The ideal candidate will have extensive experience with call managers, VoIP phones, and Video Teleconferencing (VTC) systems. This role requires a deep understanding of Risk Management Framework (RMF) requirements to ensure the highest levels of security and compliance.

Essential Functions:

• Design, configure, deploy, and maintain VoIP and VTC systems in a classified environment.
• Implement and manage call manager setups, ensuring reliable VoIP communication across the organization.
• Oversee the integration and configuration of VoIP phones and related peripherals.
• Administer VTC infrastructure, ensuring seamless operation for all conferencing needs.
• Ensure all systems meet RMF requirements, conduct regular audits and compliance checks.
• Coordinate with IT security teams to enforce security protocols and safeguard communication systems.
• Troubleshoot and resolve VoIP and VTC issues promptly to minimize downtime.
• Create and maintain comprehensive documentation of systems, configurations, and processes.
• Provide user training and support for VoIP and VTC systems.
• Stay current with emerging technologies and recommend improvements to existing systems.
• Prepare for and participate in government security assessments and audits.
• Utilize/maintain multiple security databases and sites including SIMS and eMASS.
• Conduct vulnerability and compliance assessments against systems and networks to determine risk posture.
• Review electronic and manual audit logs and investigate any anomalies or security incidents.
• Assist in security investigations and incident response.
• Coordinate with the Information System Security Manager (ISSM) and Facility Security Officer (FSO) on system security compliance.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.
• Active SECRET security clearance at time of hire.
• Proven experience with call managers, VoIP systems, and VTC in a classified environment.
• 8570\8140 IAM Level 1, or higher, compliant certification (Security+).

Preferred Qualifications:

• Experience with Risk Management Framework (RMF) and security compliance.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong understanding of network infrastructure and protocols.
• Familiarity with the Risk Management Framework and its application in securing IT systems.
• Strong understanding of RMF and compliance requirements.
• Proficiency in configuring, deploying, and maintaining VoIP infrastructures.
• Experience with Cisco Call Manager and other leading VoIP technologies.
• Solid knowledge of network protocols, firewalls, and security measures.
• Excellent problem-solving skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Previous experience establishing and maintaining Cisco Call Manager and VTC
• Cisco Certified Network Associate (CCNA) or higher certification.
• Experience with encryption technologies and secure communication protocols.
• Background in cybersecurity practices and principles.
• Previous experience with RMF as Information Systems Security Manager (ISSM) or Information Systems Security Officer (ISSO)
• Experience with tools such as ACAS (Nessus), STIGViewer, SCAP, and Splunk.
• Experience as a Linux System Administrator.
• Experience with NISPOM, DAAG, JSIG, ICD.
• Network+, CCNA, CISSP, RHCSA Certifications.
• Direct and relevant experience with Information Security and Cyber Intelligence working in a Department of Defense (DoD) environment.

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L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

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