Job Title: Account Manager

Job Code: 17495

Job Location: Northern California

Job Schedule: 9/80: Employees work 9 out of every 14 days – totaling 80 hours worked – and have every other Friday off

Job Description:

The L3Harris Account Manager is responsible for building strong business relationships with new and existing customers in the Central and Northern California markets while ensuring client satisfaction and issue resolution.  Identifies areas for strategic growth and expansion with existing client base and develops a sales strategy to prospect new accounts in the assigned vertical markets. Provide complete and appropriate solutions for every customer to boost top-line revenue growth, customer acquisition levels and profitability. Play an integral part in maintaining and generating sales that will turn into long-lasting relationships.  

Essential Functions:

• Building relationships with assigned accounts, as well as develop new accounts, team with all aspects of the customer’s organization, which includes executives, engineering, managers, contracts, and others. Skills required to build relationships across an account include creative thinking, articulating a clear vision and generating enthusiasm, to impact all business groups
• Selling at the most strategic level within the account and implementing a broad sales strategy for earning customer acceptance and service implementation. Able to effectively communicate the strategy and results to leadership
• Ability to effectively prospect for new business with a high level of activity while maintaining and meeting existing customer needs
• Monitors and oversees all projects within portfolio of assigned accounts to ensure client satisfaction and issue resolution
• Expands the relationships with new and existing customers by continuously proposing solutions that meet their objectives
• Achieves agreed upon sales targets and outcomes within schedule on Public Safety and Professional Communications (PSPC) products, services and solutions with new and existing customers
• Develops and enhances relationships with a specific focus on advancing and supporting customer relationships with assigned accounts
• Manages opportunities in all stages of the sales funnel to include performing cost-benefits and needs analysis of existing customers
• Establishes, develops and maintains positive business and customer relationships with all levels of management
• Assists customers and internal partners in achieving quarterly and annual business goals and objectives while ensuring successful delivery of programs in a timely manner
• Completes high quality, timely, and accurate communications and administrative responsibilities including but not limited to: activity and expense report submission, customer management tool updates, attending meetings, forecasting and sales plan information
• Participates on and may lead cross-functional teams to meet business objectives
• Provides updates to senior sales/operations staff of any accounts concerns, financial status or other matters as applicable
• Requires approximately 50% with periods of week-long absences

Qualifications:

• Bachelor’s Degree and minimum 6 years of prior relevant experience. Graduate Degree and a minimum of 4 years of prior related experience. In lieu of a degree, minimum of 10 years of prior related experience.

Preferred Additional Skills:

• Professional experience in the LMR, Public Safety, or Wireless industry
• Experience in selling communications equipment and services to public safety or transit and utility agencies 
• Professional experience in public safety as a manager or technical professional 
• Experience in large capture pursuits - $10M or greater
• Experience in selling to SLED agencies 

#LI-Remote

In compliance with pay transparency requirements, the salary range for this role in Colorado, Hawaii, Illinois, Maryland, Minnesota, Vermont, Washington State and New York State is $93,000 - $172,500. For California, Seattle, Washington D.C., Maryland Greater Washington D.C. area and New York City, the salary range for this role is $99,000 - $184,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.