Specialist, Order Management
Rochester, New York
ID de l'offre 17422L3Harris is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.
L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.
Job Title: Specialist,Repair Order Manager
Job Code: 17422
Job Location: Rochester, NY
Job Schedule: 9/80 - Employees work 9 out of every 14 days – totaling 80 hours worked – and have every other Friday off
Job Description:
L3Harris is seeking an Order Repair Manager to support our operations facility in Rochester, NY. This position offers a 9/80 work schedule.
Essential Functions:
- Process Repair Orders by determining Billing and Shipping information
- Able to manage an average of 500 items in the repair process
- Able to lead and/or build compliance import/export program
- Interface with the customer via email, phone and in person
- Coordinate repairs and activities with internal and external resources
- Ensure contractual obligations are met
- Perform estimating and payment collection activities
- Able to work in a fast paced environment with data driven performance metrics
- Review imports/exports for compliance to ITAR, EAR, and customs regulations
- Assist customers with international shipping
- Work directly with freight forwarders as it relates to imports and exports
- Apply for export licenses (DSP-5s, BIS licenses)
- Experience with USML and 600 series items
- Ability to Obtain a US Security Clearance
Qualifications:
Bachelor’s Degree and minimum 4 years of prior relevant experience. Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior related experience.
Preferred Additional Skills:
- EBS Oracle
- Microsoft Office Competency
- Familiar with Harris products
- Good communication skills, both writing and speaking
- Experience with Import/Export documentation and processes
- Experience with International Shipping
- Customer Service experience
- Experience with ITAR, EAR and customs Regulations
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